To protect against the spread of COVID-19, the following measures have been implemented at all International Shoppes locations:

1. Expansion of our pre-order ordering program to allow “store-side pickup”.
2. Customers can order online 1- 72 hours before their flight. Daily cleaning and disinfecting procedures in all common areas.
3. Alcohol-based sanitizers available for customers throughout all of our stores.
4. Social Distancing monitor to ensure best practices are being implemented for both staff and customers.
5. We have suspended all Beauty demonstration services for the time being. We also request that customers do not apply tester products to their face at this time.
6. All Beauty Advisors are required to wash their hands regularly, and especially before providing samples to customers. 
7. iShoppes will continue to monitor the situation and take all necessary measures to ensure our stores are safe and hygienic.

Pre-Order FAQs

How do I preorder items on your website?

• Select the airport you will be traveling from
• Orders can be placed 1.5-72 hours before your flight
• Browse and select products to purchase
• During check out, enter in delivery method (pick up in-store or delivered to gate)
• Process your payment information
• You will receive an email confirming your purchase
• If inventory is not available, flight canceled, flight changed, or if you miss your flight we will send you an email and issue a refund
• Orders will be packed and delivered in compliance with US customs laws
• Please check with the Customs Agency or appropriate authorities in the country of your final destination to confirm their limits
• All in-store promotions and special pricing will reflect online

Where do I pick up my purchase?

During the checkout process, you have the option to either pick up in our Duty Free store located within the terminal you are leaving from or delivered to your gate for all beauty (fragrance, skincare, cosmetics) and confection products. Domestic flights are not elgible for gate delivery.
You must have wine & spirits and tobacco products delivered to your gate. All International purchases must be delivered to your gate.

I do not see a product I want on your website. Does this mean you do not have it?

While we wish to have all of our products listed on our website for you, we do not have at this time. Please contact us directly if you have any questions regarding products you do not see; most likely we do carry them and can have them preordered for you!

What is Duty Free Shopping?

Duty Free shopping allows international travelers the opportunity to save money on a variety of products such as beauty, wine & spirits, tobacco, confection, and luxury fashion. Retailers import goods without duty (local import tax), allowing them to pass on the savings to their customers.

Can I purchase products from your website if I am flying domestically? What about if I have a connection?

Yes, you can purchase any beauty (fragrance, skincare, cosmetics) and food products if travelling domestically-state and local taxes will be applied.  Beauty and food products are sold tax-free to international bound customers.  Wine, spirits, and tobacco products can be sold to international bound customers only.

If you are traveling and have a connecting flight, you are advised to check with the connecting airport to confirm whether or not your purchases can be taken with you or if they need to be checked into your luggage.

How much merchandise can I buy?

Each country has its own allowances and regulations when it comes to the amount of tax and duty free goods which can be imported free of taxes and duties. It is the responsibility of the traveler to comply with the allowances relevant to the country they are travelling to.